運(yùn)維服務(wù)助理工程師（Contractor）

6000-12000元·13薪

東莞
經(jīng)驗(yàn)不限
本科
全職
招1人

免費(fèi)班車(chē)
吃住環(huán)境好
工作環(huán)境好
實(shí)力大公司

IDC/機(jī)房運(yùn)維網(wǎng)絡(luò)運(yùn)維桌面運(yùn)維用戶支持IT技術(shù)支持IT服務(wù)

崗位職責(zé):

1. Professionally handling incoming phone calls and emails, follow up SOPS to provide basic remote technical assistance to clients.

2. AD &Azure AD account management (creation, deletion, modification).

3. Service requests and P1 issues escalate to the related IT team.

4. Create the ticket according to calls and emails, and forward to L2 support team if out of their support scope.

5. Assists and updates IT issue status with IT L2.

6. Gathering and analyzing IT issues, give the report and suggestions to the leader.

任職要求:

1. Bachelor’s degree in IT or related field.

2. 1-2 years of relevant experience in an IT operations support role would be a plus.

3. Good reading and writing English skills.

4. Knowledge of a wide range of computer systems, software, applications, hardware, networking, and communications.

5. Ability to provide direction to clients to resolve technological issues.

6. Strong interpersonal skills and the ability to work effectively with a wide range of regions.

7. Ability to communicate technical guidance and instruction to clients to use PC, applications, and hardware.

8. Must be available to work overtime during weekends or evenings when necessary.

東莞市高步鎮(zhèn)歐鄧村

公司介紹

依視路陸遜梯卡集團(tuán)是鏡片、鏡架和太陽(yáng)鏡設(shè)計(jì)、制造和分銷(xiāo)領(lǐng)域的全球領(lǐng)導(dǎo)者。由依視路（成立于1849年）與陸遜梯卡（成立于1961年）兩家優(yōu)勢(shì)互補(bǔ)的領(lǐng)先企業(yè)組成。二者于2018年強(qiáng)強(qiáng)聯(lián)合，成立了依視路陸遜梯卡集團(tuán)，樹(shù)立了視力健康及消費(fèi)者體驗(yàn)的行業(yè)新標(biāo)桿，其使命是通過(guò)滿足人們不斷變化的視力健康需求和打造個(gè)人風(fēng)格的愿望，幫助世界各地的人們“見(jiàn)深行遠(yuǎn)”。集團(tuán)旗下?lián)碛欣着?、歐克利等知名眼鏡品牌、萬(wàn)里路和全視線等高科技鏡片品牌，以及全球領(lǐng)先的眼鏡零售門(mén)店品牌Sunglass Hut、亮視點(diǎn)（LensCrafters）和觀視界（GrandVision）。EssilorLuxottica is a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers in 2018, set new industry standards for vision care and the consumer experience. Its mission is to help people around the world to see more and be more by addressing their evolving vision needs and personal style aspirations. Influential eyewear brands including Ray-Ban and Oakley, lens technology brands including Varilux and Transitions, and world-class retail brands including Sunglass Hut, LensCrafters and GrandVision are part of the EssilorLuxottica family.陸遜梯卡華宏（東莞）眼鏡有限公司是陸遜梯卡集團(tuán)（該集團(tuán)于2018年與依視路集團(tuán)合并為“依視路陸遜梯卡集團(tuán)”）于1997年在中國(guó)廣東省東莞市高埗鎮(zhèn)投資興建的眼鏡生產(chǎn)基地，是集團(tuán)目前唯一擁有全框鏡架全品類(lèi)產(chǎn)品的生產(chǎn)基地，同時(shí)也是全球四個(gè)服務(wù)中心 – 全球亞太物流配送中心、全球IT共享服務(wù)中心、GBS亞太區(qū)共享服務(wù)中心、全球售后服務(wù)中心所在地。陸遜梯卡華宏用地面積約24.8萬(wàn)平方米，注冊(cè)資本1.41億美元，目前擁有14,000余名員工。Established in 1997 in Dongguan, Guangdong province, Luxottica Tristar (Dongguan) Optical Co., Ltd is the eyewear production base of Luxottica (which merged with Essilor in 2018 as EssilorLuxottica). It is currently the largest production base of the group, the only base with a full range of full-frame eyewear products. It contains 4 service centers which offering service to the global or regions: the Global Asia-Pacific Logistics Distribution Center, the Global IT Sharing Service Center, the GBS Asia-Pacific Sharing Service Center, and the Global After-Sales Service Center. Luxottica Tristar (Dongguan) Optical Co., Ltd covers an area of approximately 248,000 square meters with a registered capital of US$141 million. Currently, Tristar employs over 14,000 employees.