Your Responsibilities
1. Single point of contact for high demanding accounts in regions.
- Promote the “one AT&S” principle to the assigned customer;
- *** interface to the assigned customer for all quality matters;- Set directives for quality in the affected plants for the respective customer;
- Support strategic account development in the respective region;
- Organise rework/sorting at customer side, external companies or AT&S plants;
- Assure worldwide customer complaint process, drive and control necessary corrective actions, check effectiveness of 8D’s, handling of escalations, off spec. request handling.
2. Understand account /customer requirements and feed CRM team with information.
- Work out regions/account quality specifics in alignment with CRM Team (General Quality expectations for Certain Regions);
- Act as main interface to the customers for the respective regions/accounts to understand and negotiate expectations to the Quality Management System (Quality agreements) and as internal interface towards the CRM team;
- Understand customer specifications and lead negotiations where necessary (*** escalation level for assigned region) in coordination with the CRM team.
3. Support of local quality organization preparing for customer audits.
- Improved customer satisfaction level at audits.
4. KPI (QNECT System, Score card).
- Follow up to ensure record integrity;
- Preparation of monthly reports and presentation for assigned customers to realize trends and define counteractions and or improvement projects.
5. Continuous improvement
- Continuous improvement process is driven pro-actively in the area of responsibility;
- Regular improvement projects are initiated within the account teams to maintain high level quality standards.
Your Profile
1. Technical education
2. Proven record in a Management position with leadership experience;
3. 5-10 years of experience in Quality Management;
4. Profound knowledge of AT&S′s PCB manufacturing processes and technologies;
5. Good knowledge of Quality tools (FMEA, Control Plan, SPC, 8D) and management systems (Lean, Six Sigma, statistical methods etc.);
6. Proven experience in dealing with AT&S′s customers;
7. Excellent analytical problem resolution and organizational skills;
8. Diplomatic, result oriented and persistent personality with convincing negotiation skills;
9. Good communication/presentation skills and high intercultural awareness;
10. Highly flexible in terms of travelling;
11. Excellent command of English, additional language skills based on the assigned account are preferred but not mandatory;
12. Willingness to lead international, multicultural teams;
13. Knowledge regarding Printed Circuit Boards and related；
14. Manufacturing Processes preferred;
15. Experience with IT Tools like SAP, MS Office, Lotus Notes, Minitab (Jump), CAQ Systems.