崗位職責(zé):
主要職責(zé)：優(yōu)化人工客服和機器人客服的中（繁簡）、英文文本；處理部門管理事務(wù)。
1. Review and optimise copy in English, Traditional Chinese and Simplified Chinese to be used by agents and chatbot on digital platforms to provide better UX
2.Understand customer centricity and collaborate with product teams to analyse customer needs and improve customer experience
3. Work with management teams to create a better workplace and people experience, such as by designing training to improve agents’ language skills
4. Take the lead in functional tasks assigned by operation managers (eg. training, risk control, finance, people engagement)
5.Assist operation managers with functional tasks as needed

任職要求:
1. Ability to understand spoken and written Cantonese is a must
2. Solid experience in Chinese & English editorial or copywriting role
3. Good understanding of user experience and digital best practice
4. Good understanding of customer-centric approaches & cultural differences
5. Strong communication skills in English & Chinese, both written and verbal, to explain complex issues; Empathy mindset
6. Strong interpersonal skills; able to work with individuals at different levels
7. Highly self-motivated and good at multitasking; able to work independently as well as team player
福利待遇
- 具競爭力的薪酬：基本工資+績效獎金+輪班補貼+早晚班交通津貼；
- 健全福利保障：五險一金+補充性商業(yè)醫(yī)療保險+免費年度體檢；
- 暢享10+天假期：除享有國家法定節(jié)假日外，還擁有至少10天帶薪年假、12天帶薪病假、1天生日假、婚假、產(chǎn)檢假、產(chǎn)假以及陪產(chǎn)假、哺乳假等，助您達到工作生活的平衡；
- 彈性福利制度：年假可買賣，商業(yè)醫(yī)療保險套餐可升級，您還可申請旅游補貼、個人進修補助、運動健身補貼等，滿足個性化福利需求；
- 人性化工作環(huán)境：使用公司的員工餐廳、咖啡室、休息室、娛樂室等，進行勞逸結(jié)合；
- 多元化員工活動：運動會、團建、年會等精彩活動給您平臺，任您施展才華。

培訓(xùn)與發(fā)展
- 廣闊的職業(yè)發(fā)展平臺：遍及全球的集團網(wǎng)絡(luò)，提供擴展人脈及跨文化交流的機會，您還可申請不同國家及地區(qū)的長短期職位，不斷挑戰(zhàn)自我；
- 系統(tǒng)性人才培育及發(fā)展：配備職業(yè)導(dǎo)師，為您提供清晰的職業(yè)規(guī)劃指導(dǎo)，充分挖掘橫向及縱向的發(fā)展?jié)摿Γ?br>- 完善的專業(yè)培訓(xùn)體系：入職即可享帶薪培訓(xùn)，多元化的培訓(xùn)機會，還有資源及教育援助，幫您逐步實現(xiàn)職業(yè)目標。